Browsing: AI News

Customer service representative wearing headset at computer workstation

Meta’s AI Chatbots Now Handle Customer Service for Major Retailers

27.12.2025

Major retailers like Target and Best Buy are deploying Meta’s AI chatbots for customer service, achieving 85% resolution rates while transforming shopping experiences.

Government building exterior representing Congressional oversight and regulatory authority

OpenAI Faces Congressional Hearing Over AI Safety Regulations

22.12.2025

OpenAI executives face Congressional hearing on AI safety practices as lawmakers examine whether rapid AI development needs stronger regulatory oversight.